The securities holding in Investment tab is reflecting the settled position. My siblings and I look very much alike. London Investor Relations team. Only fingerprints stored on your device can be used to log on. Disable Bluetooth if you're not using it, or set your device to non-discoverable mode. These include: Please note that you'll remain responsible for these transactions. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. We might need you to provide some supporting documents or answer some follow-up questions. If you closed the window after receiving your account number, you'll need to wait for your ATM card and PIN to arrive in the mail. If you saw an account number after the final step, it means your account has been opened successfully. All transactions which usually require authorisation can be authorised easily and conveniently with Face ID. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation. If you've misplaced your card and blocked it, but you can't find your card and unblock it within those 60 days, it will automatically be reported as lost on the 61st day. If you closed the window before you received your account number, you'll need to start a new application. You can select 'Forgotten Mobile Security Key password?' If I register with a different phone number than the one on bank record, will my contact number be updated in the bank record? If you've already paid other merchants in the same category earlier in the day, you can only pay a bill with the remaining daily limit. You can return the device at any of our branches. Select the card you want to block and choose 'Manage cards'. Yes, you can change the language for your push notifications in online banking. That's because we'll send an activation code to that number once you've successfully registered it in our records. It'll be moved to an instalment plan once the merchant has processed your transaction fully. Only the facial map stored on your device can be used to log on. Select the card you want to unblock and choose 'Manage cards'. You can switch your Mobile Security Key from an old device to a new one if it hasn't been deactivated on your old device yet. Here's how: How long can I temporarily block my credit card for? Why? Our HSBC HK Mobile Banking app follows accessibility standards so visually impaired customers can also activate and use the Mobile Security Key. Avoid sharing your devices with others. The market price used to calculate the holding balance is specific to each product type. For HSBCnet, Account Management and Corporate Card enquiries 1300 300 437. What's Touch ID and how do I enable it in the HSBC HK Mobile Banking app? I'm visually impaired and I use a Security Device. The amount shown is the maximum daily limit for that specific merchant category you can pay. Unfortunately, the HSBC HK Mobile Banking app currently does not cater for customers who want to open additional integrated accounts. The possible order statuses include: Where can I subscribe IPO / IPO Loan on the HSBC HK Mobile Banking app? What should I do if I’d like to open an investment account as well? Review your transaction history in online banking if you lose a device. For your account eStatement/eAdvice, only the first 6 digits of your account number will be shown. Mobile No. You can access them any time once they're ready even when you're on the go. Codeforbanks.com does not undertake any liability with respect to the correctness of the content, information and calculations. Simply go to the 'Full merchant list' and select 'Inland Revenue Department', then proceed to payment. If you've changed your mobile number, please update your contact details in online banking. The account will be saved to your 'My payees' list once the instruction is effective. You can go to 'Profile', select 'Security' and use your Mobile Security Key to enable or disable Face ID any time. fraud or suspicious transactions). Use the original default browser on the device rather than browsers downloaded from other sources. Here are some tips to keep your accounts secure when you log on to mobile banking on mobile phones and tablets. Go to 'All / My accounts / My payees' and choose 'New payee or select from mobile contacts' to proceed. Contact-free banking Close. Download the HSBC HK Mobile Banking app now Download the HSBC HK Mobile Banking app now Download. Transactions that don't require authorisation or re-authorisation can still be made. For enquiries, please call us at (852) 2996 7288. For corporate information, including details of HSBC's presence and history in Hong Kong, please visit www.about.hsbc.com.hk . You won't be able to use our app for security reasons. We may need additional information to proceed with your application. HSBC Business Banking offers unrivalled business finance solutions. Please use our app on a device that's not jailbroken / rooted instead. Want to do your banking without speaking to a representative or going to the branch? If I don't enable Face ID on my new iPhone X series model, can I still use the app? We'll send you a push notification, email or text message when it's ready. Find answers to your questions or search our most popular help topics with our Help & Support centre on HSBC UK. Lifecare & Assurance. Codeforbanks.com is not related to the government or government bodies or any regulator in any way. If you saved your changes after the cut-off time, your request will be processed on the next business day. To register for this service, please log on to online banking and make sure you have a valid Hong Kong mobile number in our records. HSBC website and Online Banking. All rights reserved. As we all know, there are some certain rules in a form of the phone number, according to Hong Kong telephone number rules, The telephone number in Hongkong is made up of 8 digits and starts with 2 or 3, Mobile(cellular) phone numbers is made up of 8 digits and start with 5, 6 or 9. It was built to let our Hong Kong customers bank easily and securely on the go. If you have any questions about this, please visit any of our branches. We're here to help. Your ATM card and PIN will be mailed to your residential address as well. You can register for the Cash Payout Scheme with us through: Can I submit more than one online registration? To speak in German, please call 0044 1903 825104. Of course, you can still print eStatements and eAdvice for your own records or save them on your computer if you'd like. Type in your Mobile Security Key password and select 'Generate code'. For sole proprietor and small enterprise, you may also refer your case related to monetary dispute to the Financial Dispute Resolution Centre ("FDRC") on the Unit 3701-4, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong. Select the merchant, then proceed to payment. The charts within the HSBC HK mobile banking app do not support trend lines and technical indicators. We recommend checking your emails or online banking regularly to review your latest eStatements and eAdvice, so you'll know if you need to do anything about them. What should I do? Here's how. The amount shown there is the daily maximum you can pay for that specific merchant category. The foreign exchange rate used is both the real-time Buy/Sell rate. No. You can update your contact details through online banking on your browser. Displaying the outdated details that device details like account number, followed by a email. 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