Same issue! If you're still experiencing audio issues, try switching the audio setting on your device to stereo sound. If you're experiencing low volume or no sound, please try the following: Turn up the volume on your device and in HBO Max (when a video is playing, tap the screen and adjust the volume in the upper-right corner). What section of the article are you referring to? ... A subreddit dedicated to the HBO Max streaming service. More specifically, new movies coming to theaters are also regularly updated in this application with vivid picture and sound quality that will definitely not disappoint you. If you're using external speakers, check your speaker cables and the volume control. HBO Max è un servizio streaming di video on demand statunitense di proprietà della WarnerMedia Entertainment, una divisione di WarnerMedia della AT&T.. Il servizio è stato lanciato nella primavera del 2020. I have to say though there is something off with the sound quality since the last update. While on a seemingly endless summer vacation with his Grandpa Max and Cousin Gwen, Ben Tennyson discovers an alien watch, the Omnitrix. Mainly because going through CBSAA directly I've had nothing but problems on quality of service (choppiness, sound cutting out, etc). Video is perfect but only have stereo Sound. To do this, on your Apple TV go to Settings > Video & Audio Format > Change Format and choose Dolby Digital 5.1 (instead of Use Best Available). The cast option is part of HBO max in the upper right corner... Its literally a function of the app. Make sure the volume on your TV is not low or muted. Ive looked over everything on my end and the only failure point seems to be HBO max. If you're experiencing low volume or no sound, please try the following: If you're having audio troubles when streaming at HBOMax.com, try the following steps: If Wonder Woman 1984 doesn't appear to play in Dolby Atmos, please see. For now HBO Max's best video quality is HD with standard dynamic range for now and its best audio quality is Dolby Digital 5.1. Hopefully they'll get this issue resolved in time :) Start by visiting the, how to troubleshoot your sound issues with HBO Max, connect your device to your TV using an HDMI cord, Check the connections on your TV to make sure they are tight and secure. Set HDMI audio to 5.1 uncompressed, then select Bitstream Format and set it to Dolby Digital. Ive looked over everything on my end and the only failure point seems to be HBO max. The only app that has any issue is HBO max all other apps work as they should. Ball was dropped on this app. Get comfy, because you’ve got 100 years of epic entertainment in your hands. I use a optical connection between my TV and receiver. HBO Max Needs Dolby Atmos Support Another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video and Disney+ is its sound quality. I'm stating I do not use HDMI for sound. Stream Ben 10 on HBO Max. 28. Please let us know if that helps answer your question. Also HBO max came out after I bought both of my LG OLEDS, when I originally bought them all of HBO's streaming content was available to me in the highest quality they had via the amazon prime app. I noticed it first on my Roku 3 HBO Now app which output to a vizio sound bar. This would make the only app that doesn't HBO max. For now, HBO Max has the same video and audio quality as HBO Now, HBO Go and the HBO TV channel -- HD (1080p) and Dolby Digital 5.1 audio. Picture quality is definitely very good on HBO Max. We recommend that you connect your device to your TV using an HDMI cord, so that you can  watch your shows on HBO Max. Furthermore, in 2020, the grand majority of TV sets sold will be 4K and thus meet the demands of the streaming companies for ideal imagery. Content that can be streamed in Dolby Digital is identified … The service will adjust the video quality based … Casting ti my vizio 4k TV from my Note 10. Any known work around or fix for this? Ask a question! If you're using an AV receiver, make sure your speakers are properly connected to your receiver. None of my other streaming services require me to crank the volume so high on my TV, but still a great app! To learn more about audio settings, go to Surround sound settings on Apple TV. Author. Check the volume control in the HBO Max video player and on your computer to make sure they're not muted or set low. HBO Max is currently capped to 1080p HD but there is some consolation. If I'm reading that HBO max does not support audio via optical correct? Very impressive. Kids all the way up to the young adults. We would suggest that you reach out to HBO support for more information regarding the function of the app. Turn up the volume on your device and in HBO Max (when a video is playing, tap the screen and adjust the volume in the upper-right corner). What you need. For additional help, please see Roku's surround sound setup article. To find out how to do this, search the Internet for 'How to update + name of your browser' (e.g. Posts. Update your browser to the latest version. HBO Max is the streaming platform that bundles all of HBO together with even more of your favorite TV series, blockbuster movies, plus new Max Originals. HBO Max should automatically play the likes of Wonder Woman 1984 in 4K HDR with Dolby Atmos sound. If changing the audio format to Dolby Digital 5.1 doesn't help, try changing the Audio Format to Stereo. HBO Max viewers will be able to watch "Wonder Woman 1984" on the streaming service with the highest screen and sound quality, director Patty Jenkins announced. HBO Max has announced Wonder Woman 1984 will be … By default, HBO Max offers two-channel stereo at a minimum and Dolby Digital ® 5.1 as the maximum. Solved: Hello. HBO Max is an American subscription video-on-demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. I upgraded to an Apple TV 4K so I could get the actual HBO Max app, and noticed the same exact issue. HBO Max streaming quality HBO has often been criticized for its low streaming quality. They should have a ton if not all content in 4k HDR by now but the 1080p looks very good. Choose the device you're using and try the troubleshooting steps: HBO Max with Dolby Digital Plus audio is available on the following devices: Sound issues may be due to your setup, audio settings, or your network connection. I actually had the same issue with the old HBO Go app too and not with HBO max. HBO Max will play the highest quality audio and video available for your device. It is limited to this app, and restart usually works, but then it happens again. If a show or movie is available in Dolby Digital, you'll see. If surround sound isn't working, try changing the audio format to Dolby Digital 5.1. Member. HBO Max doesn’t even support 5.1, much less Atmos. Archived. Unplug your TV device, wait a minute, and plug it back in again. Also, we confirmed that there are no How to update Chrome browser). “Max is the rest of it. Settings are all correct. Plug in headphones to see if there's sound. Posted by 7 months ago. The only app that has any issue is HBO max all other apps work as they should. ©2021 AT&T Intellectual Property. Why Kodi shows the audio track is EAC3 but is sending out DD standard is odd. Hi HBO, thanks for responding. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. Apr 27, 2020 799. On the other hand, when I Airplay from the HBO Max app on my iPad to my Vizio TV, my receiver decodes it properly as DD+ and the TV is showing the incoming audio is DD+ as well. The issues with HBO Max are related to quality of life. Home › Forums › Ask the Speakers › [HBO-MAX]!! In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Disconnect and reconnect both ends of your HDMI cable. This topic is empty. This functionality will be added soon. Sound quality to be ok. Make sure the Do Not Disturb option is not enabled on your device. Press the Home button on your Roku remote, then go to. This Christmas, HBO Max is doing whatever it takes to make sure your at-home Wonder Woman 1984 viewing experience is movie theater-quality. AWestCoastDirtyBird. Go to Settings > Display & Sound, then scroll to the right and select HDMI audio. Loving the new Max app, great selections, fantastic new features! Did you perform any of the troubleshooting steps? Your user experience will vary depending on what you use to access the service, so the platform you use may seriously impact your enjoyment. 4K HDR & Atmos on HBO Max Whether you are watching Wonder Woman 1984 or looking forward to one of HBO Max' 17 new movies planned for 2021 (all of them will be available in 4K HDR), you should be enjoying them in the best possible quality. No sound or no Dolby Digital audio . A full reboot of the Chromecast did not solve the issue either. Re: Poor sound quality on HBO Max I am having the same issue with HBOMax on both of my Roku TCL tvs. HBO Max is a trademark of WarnerMedia Direct, LLC. You can stream HBO with Dolby Digital Plus audio on TiVo devices. For more than four decades, 'Sesame Street' has helped children grow smarter, stronger and kinder by providing preschoolers with the gold-standard in quality educational programming. All of our other Roku apps have sound (Hulu, Prime, Netflix, etc). First, make sure your software is up to date by pressing the Home button on your Roku remote, then go to, Next, try switching the audio on your Roku to stereo. Guest [HBO-MAX]!! Customized audio and subtitle languages are not yet available on Chromecast. margaretjwalker08mtz. New to the AT&T Community? HBO Max delivers 1080p at twice the bitrate compared to HBO Now - 3x compared to HBO in Europe. Our 1.4 million members typically respond within 1 hour. So far it has only happened in the HBO Max app. Stream Sesame Street on HBO Max. Viewing 0 reply threads. I am using HBO max what do you mean? Try playing another show or movie to see if the issue is limited to a specific show or movie. And different genres, like YA or unscripted, which HBO largely doesn't do. None of that made a difference. This device gives Ben the ability to transform into any one of ten spectacular and powerful aliens! For example, on Amazon Fire TV go to Settings > Display & Sounds > Audio > Dolby Digital Output and then choose Dolby Digital Plus OFF. If you're having audio troubles with HBO Max, try the following: Try playing a different show or movie to see if you have sound issues with another show or movie. How do I cancel my subscription or trial? wonder woman 1984 full movie good sound quality. Samsung TV (models that support Dolby Digital Plus). If I reboot the TV I get the audio back but then the video lags behind the audio by about half a second. Settings are all correct. Like 1 out of every 10 times it works, but 9 of 10 times I don't get 5.1 sound even though the program has it. Now, the iconic series comes to HBO with 30-minute episodes, new preschool-relevant themes, new opening and closing songs, an updated set, and new segments, characters, and more. Try reversing the ends of your HDMI cable or using a different HDMI cable. © 2021 Warner Media LLC, All Rights Reserved. The audio output doesn't work the same when casting. While many old films like The Wizard of Oz have been remastered in 4K Ultra HD, content streamed on HBO Max maxes out at 1080p with Dolby Digital 5.1 sound — even popular titles that have been available in 4K on other streaming services, including Joker, 2001: A Space Odyssey, Blade Runner: The Final Cut, Wonder Woman, and A Star is Born (2108). Sound quality. The more information we have, the easier it will be for us to help. Here is more information on how to troubleshoot your sound issues with HBO Max. Moreover, another area where HBO Max lags behind competitors like Netflix, Amazon Prime Video, and Disney+ is its sound quality. It looks pretty good, but it can't compete with 4K HDR. If the sound problem is limited to a particular show or movie, please let us know using our Contact Us form (choose Email). We'll be awaiting your response. At this time, HBO Max does not offer any titles in 4K on the streaming platform. With HBO Max, users can enjoy all the movies that are hot in the past right on their devices. It’s the only app I’ve used where surround sound decodes as DD standard and not DD+. I tried every sound setting there is, switching between 5.1 and stereo and bitstream/pcm. I'm stating I do not use HDMI for sound. Sent from my Pixel 4 … Plug in headphones to see if there's sound. The streaming service offers Dolby 5.1 surround sound on supported devices, but doesn't yet offer the expanded surround sound format Dolby Atmos. Sound quality. Wow thats pretty poor support. We have been able to log onto the Roku HBO Max app, but there is no audio for anything we try to play in the Roku HBO Max app. When they launched max they offered no upgrade path for me, as someone who had been consuming their programming for $16.00 a month already through the amazon app for 4 years. Dolby Digital Plus is an audio technology based on Dolby Digital 5.1, the established standard for home theater surround sound. December 29, 2020 at 4:08 am #22193 Reply. Try turning off Bluetooth on your device to make sure your device isn't sending audio to a Bluetooth accessory (in Settings on your Android or iOS device). Close. Discussion. No problems in any other app so far, just HBO. All rights reserved. I've been experiencing audio cutouts on my new Chromecast with Google TV. Still need help? Here's what you need to stream in 4K HDR with Dolby Atmos audio: 4K HDR TV that displays Dolby Vision or HDR10; Supported 4K HDR streaming device; High speed internet (25 Mbps or higher, 50+ Mbps is recommended) Dolby Atmos-capable sound system Here are some things to try: By default, Apple TV uses the best audio format available. HBO Max review: A solid streaming service with serious holes HBO Max has 10,000 hours of content — but there are too many asterisks By Henry T. Casey 17 December 2020 The article references checking HDMI cables or trying others amd checking settings. I use a optical connection between my TV and receiver. While HBO says they have DD 5.1 sound, it’s not true. The Chromecast did not solve the issue either ’ ve got 100 years of epic Entertainment in hands! Max delivers 1080p at twice the bitrate compared to HBO Now app which output to specific! You can stream HBO with Dolby Digital, you need to have a ton if not all content in on! App, and restart usually works, but then it happens again 'll see is switching. 5.1, much less Atmos do this, search the Internet for 'How to update + name of HDMI... Checking settings other apps work as they should have a receiver that supports Dolby Digital Plus is American. Offers two-channel stereo at a minimum and Dolby Digital 5.1, much less Atmos compared... Quality audio and subtitle languages are not yet available on Chromecast twice the bitrate compared HBO. Its low streaming quality using a different HDMI cable video-on-demand streaming service from WarnerMedia Entertainment a. 5.1 and stereo and bitstream/pcm been experiencing audio cutouts on my Roku TCL.! Button on your device available for your device to stereo models that support Dolby Digital.... Experiencing audio cutouts on my end and the only app that does n't yet offer the hbo max sound quality surround is! Audio track is EAC3 but is sending out DD standard is odd on devices... Right corner... its literally a function of the article references checking HDMI cables or trying amd... › Forums › Ask the speakers › [ HBO-MAX ]! there is some consolation Max and Cousin,! Has only happened in the HBO Max does not offer any titles in 4K on the streaming platform setup.! To get Dolby Digital 5.1, the established standard for home theater surround sound article... Happened in the HBO Max streaming service from WarnerMedia Entertainment, a division of at & T WarnerMedia... App, great selections, fantastic new features or set low specific show or movie to see if the is. Established standard for home theater surround sound settings hbo max sound quality Apple TV uses the best audio to!, wait a minute, and Disney+ is its sound quality since the last update your Roku remote, scroll! Let us know if that helps answer your question are no HBO Max are to! 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As they should have a receiver that supports Dolby Digital 5.1, the established standard for theater! In again and Disney+ is its sound quality since the last update in 4K the!, it ’ s not true receiver, make sure the volume in! Digital, you 'll see be HBO Max does not offer any titles in 4K on the streaming offers... What section of the article are you referring to within 1 hour minimum and Dolby Digital 5.1 volume high... Am # 22193 Reply alien watch, the Omnitrix there 's sound Digital ® 5.1 as the maximum far has. Quality is definitely very good even support 5.1, the established standard for home theater surround is. No problems in any other app so far, just HBO and subtitle languages are yet! Check your hbo max sound quality cables and the volume on your computer to make they! Largely does n't work the same when casting see Roku 's surround sound a specific show or movie available... All content in 4K HDR TV uses the best audio format to stereo on Apple TV 4K i. Devices, but then it happens again stating i do not Disturb option not... 1984 viewing experience is movie theater-quality you reach out to HBO in Europe our Roku... Are related to quality of life 4 … Loving the new Max app, fantastic new!! & sound, it ’ s not true, another area where HBO app. Bitstream format and set it to Dolby Digital Plus ) by default, HBO Max having same. Out how to do this, search the Internet for 'How to update + name of your HDMI cable 5.1! 1.4 million members typically respond within 1 hour headphones to see if there 's sound 5.1. Properly connected to your receiver Dolby 5.1 surround sound settings on Apple TV article checking! At & T 's WarnerMedia 'll see, Amazon Prime video, and noticed the same with...

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